Description
Tasks in this domain are directly related to assisting the client to implement the case management plan and monitoring the ongoing effectiveness of the plan in meeting client outcomes. The CCM is expected to facilitate communication and collaboration with the client and meaningful collateral sources/others in order to identify and resolve any barriers, achieve goals and maximize positive client outcomes.
The CBHCM is expected to:
• Perform all job tasks from a client-centered, strengths-based and trauma-informed perspective.
• Use soft skills, such as active listening, motivational interviewing, and rapport building in order to gather information necessary to assess the effectiveness of the case plan and identify opportunities for improving client outcomes.
• Document all coordination, linkage and monitoring activities according to the competencies in the Documentation performance domain. Documentation competencies are not restated in this domain.
• Use professional knowledge and skills to determine when and how to conduct job tasks.
Objectives
Job Tasks
1. Develop professional networks in order to identify and maintain information about available community resources to meet client needs.
2. Make formal and informal referrals to service providers identified in the case management plan.
3. Conduct ongoing monitoring activities, including contact with the client, concerned others, and service providers to assess the effectiveness of the case plan strategies and measure progress on achieving case plan outcomes.
4. Use effective facilitation and problem-solving techniques to improve communication and relationships between all stakeholders and to reconcile potentially differing points of view.
5. Advocate for the client to promote individual choice and self-determination.
6. Assist the client to develop self-advocacy skills.
7. Appropriately terminate case management services, to include: providing reasonable notice; securing client and/or significant other’s acknowledgement of and agreement to the case termination; and, if appropriate, effectively and efficiently transitioning the client to the next level of care.
Certificate
By completing/passing this course, you will attain the certificate Coordination, Linkage and Monitoring (13 hours)
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