Description
Tasks in this domain are directly related to engaging the client in services and conducting an assessment to determine the client’s individual strengths and needs. These competencies are performed at case initiation and throughout the life of the case to ensure the client continues to be engaged and the plan addresses immediate and relevant needs.
Objectives
The Certified Behavioral Health Case Manager (CBHCM) is expected to:
• Perform all job tasks from a client-centered, strengths-based and trauma-informed perspective.
• Use soft skills, such as active listening, motivational interviewing, and rapport building when conducting assessment activities in order to engage the client and significant others in the case management process.
• Document all assessment activities according to the competencies in the Documentation performance domain. Documentation competencies are not restated in this domain.
• Use professional knowledge and skills to determine when and how to conduct job tasks.
Certificate
By completing/passing this course, you will attain the certificate Engagement and Assessment Instruments, Procedures and Techniques
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